At howfinx.com, we understand that sometimes, a product may not be the perfect fit for your home. That's why we strive to make our return process as seamless and hassle-free as possible. Please take a moment to review our return policy to ensure a smooth experience.
30-Day Return Guarantee
We offer a 30-day return window from the date of delivery. If within this period you find that your purchase isn't what you expected, don't worry – you can return it.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized Items: Products that have been personalized or custom-made just for you are not eligible for return.
- Clearance Items: Any items listed as "Clearance" are sold as final sale and cannot be returned.
Return Process
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our friendly customer support team at [[email protected]](mailto:[email protected]) and provide your order number and the reason for your return. We'll guide you through the process.
2. Pack Your Item: Carefully pack the item in its original packaging, ensuring that it's well-protected.
3. Return Label: We will provide you with a return label that you can print and attach to the package.
4. Drop Off: Take your securely packed item to your nearest drop-off location as indicated on the return label.
5. Refund or Exchange: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed to the original method of payment.
Return Shipping
Return shipping costs are the responsibility of the customer. If the return is due to our error or a defective product, we will cover the return shipping costs.
Refund Processing Time
Please allow 5-7 business days for your return to be processed once it's been received at our warehouse. Refunds will be processed to the original method of payment.
Contact Us
If you have any questions or concerns about our return policy or the status of your return, please reach out to our dedicated customer support team at [[email protected]](mailto:[email protected]). We're here to assist you.
At howfinx.com, we're committed to ensuring that your home is filled with furnishings that you love. Our return policy is designed to make your shopping experience risk-free and enjoyable. Thank you for choosing howfinx.com for your home décor needs.